Get the IT department-level support you need when deploying iOS, iPadOS, macOS, tvOS, or watchOS in your organisation. AppleCare OS Support delivers phone and email support for advanced integration, migration and server operation issues. All three plans provide support for technical issues that require the use of command-line tools for resolution. Whether you have occasional questions or you need assistance on a regular basis, Apple has a plan to fit your requirements. Each plan provides up to one year of coverage.
Depending on the program you select -- Alliance, Preferred, or Select Support -- product features can include unlimited support incidents, up to six unlimited designated customer support contacts, one hour response for high priority 1 issues 24/7, an onsite technical review, and more.
AppleCare OS Support - Preferred covers an unlimited number of up to 50 enterprise-level support incidents for two twelve technical contacts from your organization, provides two-hour response for high priority 1 issues 12 x 7, and assigns an AppleCare account manager provides access to the Customer Success Management team to your organization for one year.
